PRIME-X TECHNOLOGIES
Amazing Customer Experiences. Together.
We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands.
PRIMEX PHILOSOPHy
Our Vision
PrimeX’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services.
We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences.
Together we grow, together we give back, together we scale.
PRIME-X EXPERTISE
CORE SERVICES
Digital Customer Experience
We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support.
Inbound Excellence
Experience seamless customer interactions as we handle incoming calls with efficiency, addressing inquiries and support needs promptly to exceed your expectations.
Outbound Outreach
Take your communication strategy to new heights with our proactive outbound services, reaching customers for surveys, promotions, and personalized engagement that resonates.
24/7 Helpdesk
Our responsive and knowledgeable 24/7 helpdesk is at your service, providing support for diverse concerns, ensuring your customers feel supported around the clock.
Tech Wizards
Navigate technical challenges effortlessly with our expert technical support, guiding customers through product usage and swiftly resolving any issues that arise.
Quality Assurance
Rest easy knowing that our vigilant call monitoring ensures service excellence, maintaining high standards and continuous improvement in customer support.
Back-Office Support
Our expertise is back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA.
OUR PROVEN APPROACH
Executing Experience Beyond Expectation
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
Your training team facilitates and builds training documentation with you and creates a certification plan with your team.
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.
You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
OUR GREATEST ASSETS ARE
Our Clients
HAPPY CUSTOMERS
Clients Reviews
The in-house team is happy with the quality of work and the customer service they’ve received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Pure Cars