PrimeXTechnologies

PRIME-X TECHNOLOGIES

Amazing Customer Experiences. Together.

We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands.

PRIMEX PHILOSOPHy

Our Vision

PrimeX’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services.

We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences.

Together we grow, together we give back, together we scale.

PRIME-X EXPERTISE

CORE SERVICES

Digital Customer Experience

We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support.

Inbound Excellence

Experience seamless customer interactions as we handle incoming calls with efficiency, addressing inquiries and support needs promptly to exceed your expectations.

Outbound Outreach

Take your communication strategy to new heights with our proactive outbound services, reaching customers for surveys, promotions, and personalized engagement that resonates.

24/7 Helpdesk

Our responsive and knowledgeable 24/7 helpdesk is at your service, providing support for diverse concerns, ensuring your customers feel supported around the clock.

Tech Wizards

Navigate technical challenges effortlessly with our expert technical support, guiding customers through product usage and swiftly resolving any issues that arise.

Quality Assurance

Rest easy knowing that our vigilant call monitoring ensures service excellence, maintaining high standards and continuous improvement in customer support.

Back-Office Support

Our expertise is back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA.

EXPLORE PRIMEX

Let’s chat about business process outsourcing for success

OUR PROVEN APPROACH

Executing Experience Beyond Expectation

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team. 

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

OUR GREATEST ASSETS ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

The in-house team is happy with the quality of work and the customer service they’ve received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

Pure Cars

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